Information covered
Subject to verification and applicable retention requirements, a deletion request may relate to:
- website enquiry information;
- account information and authorised-user records;
- workspace information and settings;
- imported contacts and customer profiles;
- message-related data and metadata;
- uploaded files and internal notes;
- integration credentials; and
- access tokens, where applicable.
How to submit a request
- Email contact@krishaakonnect.com.
- Use the subject “Data Deletion Request”.
- Provide the name and email associated with the request.
- Provide the business or workspace name where applicable.
- Describe the information to be deleted and the requested scope.
- Complete reasonable identity or authority verification.
- Receive acknowledgement and status information.
What to expect: We will acknowledge the request and communicate the expected review timeline based on the nature and scope of the request.
Identity and authority verification
We may ask for information reasonably needed to confirm identity, account association or authority to act for a business or workspace. Please do not send government identification, passwords, access tokens or other highly sensitive information unless we specifically identify a secure and necessary verification method.
Where a customer business controls the relevant information, we may coordinate with its authorised administrator or direct the requester to that business. We will not delete workspace information based on an unverified request.
Review and completion
After verification, we will identify relevant systems, assess lawful retention requirements, carry out approved deletion or de-identification steps where appropriate, and communicate status. Timing depends on the information involved, product deployment and backup cycles.
Possible retention limitations
Some information may be retained where reasonably necessary for security, fraud prevention, legal obligations, dispute resolution, tax and accounting requirements, enforcement of agreements or protected backup retention cycles. Where possible, retained information will be limited in purpose and access. Data in backups may remain until the applicable cycle expires and should not be restored except for legitimate continuity or recovery needs.
Instructions for Meta Platform Data Deletion Requests
Krishaa Konnect does not currently claim an automated Meta data-deletion callback. Where a request relates to information received through or associated with a future Meta integration, email contact@krishaakonnect.com with the subject “Data Deletion Request”.
Include:
- the Meta-associated email, where applicable;
- the relevant business or workspace name;
- your relationship with the application or customer business;
- the requested deletion scope; and
- information reasonably needed to verify your identity and authority.
We will review the request against the data actually held by Krishaa Konnect, any customer instructions, applicable Meta requirements and legitimate retention obligations. We may coordinate with the relevant customer business or Meta where necessary to identify the appropriate action.
Questions
For questions about deletion scope or status, email contact@krishaakonnect.com and retain the same subject line and email thread where possible.