Shared Team Inbox
Bring business conversations into visible queues so authorised team members can coordinate responses and reduce work tied to individual devices.
Product capabilities
A shared operating layer for customer communication
Krishaa Konnect is being developed as a set of connected tools for conversations, customer context, teamwork and operational control.
Status labels reflect the current product direction. Feature scope and availability may change during early development and rollout.
Conversations and customer context
In developmentCustomer Contacts
Organise business contact details and searchable records so teams can find the right context without maintaining separate lists.
Customer Profiles
Keep relevant conversation history, notes, ownership and consent information connected to a customer record.
Conversation Assignment
Make responsibility clear by assigning conversations to an individual or operating queue and tracking status through handovers.
Internal Notes
Let colleagues exchange operational context without adding internal coordination to customer-facing messages.
Messaging operations
PlannedMessage Templates
Organise approved business message templates and make their review status visible. Use remains subject to applicable Meta and WhatsApp policies.
Campaign Management
Prepare consent-aware business communication, review recipient criteria and monitor practical delivery and engagement signals.
Workflow Automation
Define repeatable triggers, checks and follow-up actions for common operating processes while keeping human oversight available.
Team Collaboration
Support coordinated handovers, mentions, notes and ownership across shared conversations and tasks.
Visibility and governance
In developmentAnalytics and Reporting
Review activity by workspace, queue and team to identify workload, follow-up and process patterns. Detailed reporting is planned.
Roles and Permissions
Align access with responsibilities so users can work within appropriate workspace, administrative and operational boundaries.
Audit History
Maintain a reviewable record of important configuration, access and workflow events for operational accountability.
Workspace Management
Separate teams, brands or locations while providing authorised administrators with structured cross-workspace oversight.
Consent Tracking
Record relevant consent information and source context to support responsible messaging processes. Customers remain responsible for lawful consent.
Connections and onboarding
PlannedWebhooks
Planned event notifications for approved external systems, with verification and access controls defined before release.
API Integrations
Planned interfaces for controlled business-system connections. Availability, scope and access requirements are not yet final.
Embedded Signup
Meta-hosted Embedded Signup integration is planned. Its implementation and availability will depend on product rollout and applicable Meta requirements.
Discuss the workflow your team needs
Share your operating context so we can understand which capabilities matter most during early access.